FAQs
What is the Best Price Online Guarantee?
Holiday Nova® guarantees you are getting the best price online. If you should find a better price online for the same accommodation, activity or tour from the same business (hotel or tour operator) within 24 hours, Holiday Nova® will refund the difference.
Holiday Nova® believes getting what you want for the best price shouldnt be hard work. Thats why we created the Best Price Online Guarantee, so you can always feel good about what your paying.
What does the Best Price Online Guarantee apply to?
The Best Price Guarantee covers virtually every part of your trip: flights, hotels, vacation packages, cruises, rental cars and activities. You wont find a more comprehensive price guarantee available on any other travel site today. (The difference in airfares must be more than seven dollars ($7.00). Other restrictions apply.)
How do I take Advantage of the Best Price Online Guarantee?
Just contact bestprice@holidaynova.com within 24 hours of booking and show us with a screen capture and link of the web site with the cheaper price.
Is my personal information secure?
Yes.
Certain features or services offered on or through the Site may require you to open an account (including setting up an Holiday Nova® ID and password). You are entirely responsible for maintaining the confidentiality of your account information, including your password.
We keep your name, email address, phone number and booking details for tax purposes, emergency contact or contact under specific membership agreements.
We may share your information:
Wtih Suppliers, such as but not limited to hotels, airlines, cruises, or car rental companies, or activity providers, or travel agents who fulfill your travel reservations. We do not share your email address with these suppliers unless they need it to fulfill the travel reservation you have made on holidaynova.com, and we restrict their use of this information to that purpose. Please note that these suppliers also may contact you as necessary to obtain additional information about you or to facilitate your travel reservation.
Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention.
To subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of holidaynova.com, our customers, or others; and in connection with our Terms of Service and other agreements.
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
Is my credit card secure?
Yes.
We take securing your credit card details very seriously. Holiday Nova® spares no cost and use paypals expensive "payflow pro" checkout service to securely process your credit cards. paypal information. Holiday Nova® does not record or store your credit card details.?
As soon as you click the Book it button, Holiday Nova® uses High-grade Encryption (AES-256 256 bit) secure sockets Layer (SSL) technology to connect you from Holiday Nova® to paypal's payment gateway. You'll notice a padlock symbol appear in the header or footer of your browser. SSL ensures that any information you enter is encrypted before it goes anywhere. Detailed explanation.
We do not transmit your credit card details over the Internet again once your booking is complete, and we do not share them with anyone else - not even the property, activity or tour operator you have booked with.
What's our product?
We are intially targeting Extreme activities, tours and accommodation. What does extreme mean? Activities and tours that push the limits of people you'll have all the options from simple snorkling to advanced sky diving and more. Extreme accommodation, this means you'll have options to stay in places you wont find on any other site. It maybe in the distant jungles in the amazon or a farm in Europe. We want suggestions from you too, the more extreme the better we'll try to add them to the site for you. Contact us.
What are Hot Offers?
Hot offers are products that Holiday Nova® believes stand out. The are employee chosen favourites and are based on accuracy or product description, customer feedback, price and fun factor.
How do I know the booking is completed?
You will receive a confirm after you press "book it". You will also receive and email with the booking details.
How do I book an activity or tour?
On the home page select the activity or tour tab next to Accommodation. Activities are things you can do that run less then a single day, Tours are things you can do that run more then one day.
How do I cancel a booking?
Once the booking is complete and you have instantly received an email at the bottom of the email you can select cancel booking. Please read the cancellation policy careful.
Cancellation Policy
CUSTOMER USER CONTRACT
PARTIES
"Holiday Nova" And "Customer"
BACKGROUND
Holiday Nova provides accommodation, holiday activities, tours, travel, vehicle rental and associated services and products throughout the world.
Holiday Nova operates a website accessible through www.holidaynova.com ("Site") and which sets out the services and products made available by Holiday Nova or by the providers and owners of the services and products ("Services and Products").
Access into or use of the site is authorized by Holiday Nova only in accordance with this User Agreement and with the Site terms and conditions.
The Customer wishes to access and use the site in order to purchase Services and Products in accordance with this agreement.
AGREEMENT
Payment for products and services
In consideration of the Customer paying for any product or service accessed and selected by the Customer from the Site in accordance with this Agreement, Holiday Nova allows the Customer access to the Site in accordance with the Site terms and conditions and privacy policy.
The Customer shall pay Holiday Nova or any other person directed by Holiday Nova the full amount of any Service or Product accessed and selected by the Customer from the site including any applicable Government taxes and charges.
The payment made by the Customer under clause 2 will be made up front in accordance with the requirements of Holiday Nova and of any service or product provider and must be completely paid for prior to the service or product being undertaken or used by the Customer.
Term of agreement
This Agreement commences on accordance to the date in your confirmation email and continues unless and until terminated in accordance with clause 17-19.
Replacement of Product or Service and Refund of Price
Either Holiday Nova or the service or product provider has the right, in their absolute discretion and without notice to the Customer, to cancel any service or product originally purchased by the Customer from the Site at any time including during the performance of such service or product for any reason or for no reason.
If the service or product is cancelled in accordance with clause 5, the provider of the service or product shall, at its discretion, either replace the cancelled service or product with a service or product of equivalent or greater value, standard, duration or type or, alternatively, will refund the full purchase price including any Government taxes paid by the Customer for the original cancelled service or product within thirty (30) days of such cancellation occurring less any administration/handling fee.
The Customer shall only be entitled to receive a refund of the original purchase price of the cancelled service or product including any Government taxes without payment of any interest and acknowledges that neither Holiday Nova nor the provider of the cancelled service or product shall be liable or obliged to pay any compensation, damages, general damages, special damages, aggravated damages or exemplary damages of any nature or kind allegedly caused directly or indirectly from the cancellation.
Cancellation by Customer
The Customer agrees to access and read the cancellation policy of Holiday Nova set out in the Site terms and conditions or attached to the service or product of the owner.
In the case of any conflict, discrepancy or ambiguity between the cancellation policy of Holiday Nova set out in the Site terms and conditions on the one hand and the cancellation policy of any owner of any service or product purchased by the Customer on the other hand, the Customer agrees to be bound by the cancellation policy of the owner of the particular service or product.
The Customer may cancel any service or product purchased from the site under this agreement subject to the following conditions:
The Customer will not be automatically entitled to a refund of the purchase price of the cancelled service or product.
Either Holiday Nova or the product owner may, in their absolute discretion, decide to offer the Customer a similar type of Service or Product of the same or higher value at any time within twelve (12) months of the date of cancellation by the Customer.
If in their absolute discretion Holiday Nova or the owner of the cancelled service or product does decide to refund the whole or any part of the purchase money, such refund shall:
not include any interest or damages, general damages, special damages, aggravated damages or exemplary damages;
deduct an administration/handling fee representing 15% of the purchase price; and
be in accordance with the following table:
i)
Cancellation less than seven (7) days prior to date of performance or occurrence of service or product
No refund
ii)
Cancellation more than seven (7) days but less than thirty (30) days prior to date of performance or occurrence of service or product
50% refund
iii)
Cancellation more than thirty (30) days but less than ninety (90) days prior to date of performance or occurrence of service or product
75% refund
iv)
Cancellation more than ninety (90) days but less than one hundred and eighty (180) days prior to date of performance or occurrence of service or product
100% refund
v)
In each of the refunds set out above in i) - iv), the amount of the refund shall deduct the 15% administration/handling fee referred to in subclause 10(c)(ii) above
Compliance with Terms and Conditions
The Customer acknowledges his or her obligation under this agreement to access and read the following:
- Site terms and conditions;
- Site privacy policy;
- Terms and conditions of specific services and products offered on the Site by Holiday Nova or any provider; and
- Cancellation policy of any service or product offered on the site by Holiday Nova or by any provider
Service and Product Review
In consideration of Holiday Nova allowing the Customer to access the Site in accordance with this Agreement and the Site terms and conditions, the Customer agrees to complete a service or product review which will be sent to the Customer after the service or product has ended.
The Customer will complete and return the survey review to Holiday Nova within seven (7) days of the Customer receiving the survey review.
The Customer also agrees to return the survey review to Holiday Nova including comments on the service or product, ratings of the service or product, uploaded photographs and U-tube videos.
Upon receipt of the survey review, all intellectual and proprietary interests in the comments, responses, photographs and videos shall immediately transfer from the Customer to Holiday Nova.
Holiday Nova shall at its discretion incorporate all or any part or none of the completed survey review including any comments, ratings, photographs or videos onto the Site for such period as Holiday Nova may decide in its absolute discretion and may further remove such material from the Site at any time in its absolute discretion.
Termination
Holiday Nova may revoke and cancel a Customer's right to access, enter or use the Site at any time and for any or for no reason either with or without notice to the Customer.
Holiday Nova may terminate this Agreement immediately without notice to the Customer if the Customer commits any breach of the Site terms and conditions, of the Site privacy policy or of any term or condition of this Agreement which in the sole and unfettered discretion of Holiday Nova not capable of remedy.
Holiday Nova may terminate this Agreement from the expiry of any time specified in any notice given to the Customer to rectify any breach which is capable of remedy in the sole and unfettered discretion of Holiday Nova and such breach remains un-rectified beyond the period of notice.
Either party may terminate this Agreement if the other party is placed into receivership, liquidation or under administration in accordance with Australian law.
Entire Agreement
This Agreement, together with the Site terms and conditions and Site privacy policy constitute the entire contract for the performance of rights and obligations as between Holiday Nova and the Customer and supersedes all previous arrangements, correspondence, tenders, representations, proposals, understandings and communications whether written or oral between the parties.
Amendment
This Agreement shall not be amended, modified, varied or supplemented except in writing signed by Holiday Nova and the Customer.
Waiver
The non-exercise of, or delay in exercising, any power or right of Holiday Nova does not operate as a waiver of that power or right, nor does any single exercise of a power or right by Holiday Nova preclude any other exercise of it or the exercise of any other power or right. A power or right may only be waived in writing by Holiday Nova. A waiver of any breach or non-compliance shall not be and shall not be deemed to be a waiver of any other or subsequent breach or non-compliance.
Severability
Any provision in this Agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purposes of that jurisdiction if possible, so as to be valid and enforceable, and is otherwise capable of being severed to the extent of that invalidity or unenforceability, without effecting the remaining provisions of this Agreement or the validity or unenforceability of that provision in any other jurisdiction.
Notices
All notices required or permitted to be given by one party to the other under this agreement must be in writing, addressed to the other party and:
Delivered to that party's address; or
Sent by pre-paid mail to that party's address; or
Transmitted electronically (including via facsimile) to that party's address.
Any notice given to a party in accordance with this Agreement is treated as having been duly given and received:
When delivered; or
On the third business day after posting; or
On the day of transmission if a business day, otherwise on the next following business day or if sent electronically otherwise then by facsimile, upon receipt by the sender of acknowledgement of receipt from the recipient.
Governing Law
This Agreement shall be deemed being made in Victoria, Australia, and shall be subject to the law of that State. The parties shall be subject to the non-exclusive jurisdiction of the courts of that State and any courts that may hear appeals from those courts in relation to any proceedings concerning this Agreement.
Interpretation
In this Agreement unless the context otherwise requires:
The singular shall include the plural and vice versa;
Words importing persons shall include corporations and words importing the masculine gender shall include the feminine gender;
The headings shall not affect the interpretation or construction of this Agreement;
Reference to any statute shall mean that statute as amended, modified or replaced from time to time and includes orders, ordinances, regulations and rules and by-laws made in terms of or pursuant to the relevant legislation;
Reference to a party or parties includes a reference to its successors and permitted assigns in accordance with this Agreement; and
"Including" means "including (without limitation)".
This agreement must not be construed adversely against a party just because that party prepared it.
How do I write a review with photos and videos?
Once your stay or activity is over you will receive an email asking for a review. If you don't review you will receive another reminder email in a month giving you time to download your photos and upload your videos to youtube.com You have 3 months to review before your chance to express your opinion ends. Reviews are helpful to agents, future customers and yourself. You can pass the link to your review to friends and family.
How can I contact the agent?
The agents contact information will be in the booking email. You can also link back to the product you booked anytime from the email.
How can I contact Holiday Nova®?
Via Contact is preferable. Alternatively you will have a direct contact details for a regional director in your booking email. Holiday Nova® will also post contact details for it's board of directors and management team on the web site soon.
How do we use eco quota's to protect the environment?
Agents that run activities or tours on Holiday Nova® can set a quota. These quotas will be checked by Holiday Nova® and the local government and laws to assure they are closely regulated. Quotas can be set for certain periods (seasons). Used and available quota will be displayed on the page after you press search on the home page. An example might be a quota for fishing on a river in Peru or farming picking blums for Rakija in the mountains of Velebit.
Can you book flights through Holiday Nova®?
Not yet. Coming very soon. We will try to help you by giving you by recommending other websites you can book flights from.
What does Holiday Nova® do to protect the environment?
The environment is extremely important to Holiday Nova®. We mandate that we will only provide agents with services that support sustainable tourism. Holiday Nova® will invest in promoting and improving sustainable environmentally friendly holidays. We also believe in sharing any information we learn about improvements both economically and environmentally to all agents using Holiday Nova®.
What does Holiday Nova® do to promote tourism in not so well known places?
We will promote them via that site with photos and videos equally as we do all regions around the world.